zenbet Terms & Conditions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "zenbet," "we," "us," "our" refers to the operator of the zenbet platform accessible at zenbet.cam.
• "Platform" means the zenbet website, gaming software, mobile browser interface, and all associated services accessible at zenbet.cam.
• "Player," "you," "your" refers to any individual who accesses, registers with, or uses the zenbet Platform.
• "Account" means a registered player account on the zenbet Platform.
• "Real Money Balance" means funds deposited by you into your Account for the purpose of gameplay, denominated in Philippine Peso (PHP).
• "Bonus Balance" means promotional credits or bonus funds credited to your Account subject to separate bonus terms and wagering requirements.
• "Game" means any casino game, live dealer table, slot, bingo room, or other wagering product available through the Platform.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency responsible for the regulation of gaming activities in the Philippines.
• "KYC" means Know Your Customer — the identity and age verification process required before full account functionality is unlocked.
• "Wager" or "Bet" means any real-money stake placed on a Game outcome through the Platform.

By accessing the zenbet Platform, registering an Account, or placing any Wager, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Platform and, if applicable, close your Account. Continued use of the Platform after any amendment to these Terms constitutes your acceptance of the revised Terms.

To register and maintain an Account on zenbet, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age, as required under applicable PAGCOR regulations governing online gaming in the Philippines.
• You are a natural person (not a corporation, trust, partnership, or other legal entity).
• You are accessing the Platform from a jurisdiction in which online gaming is lawful and you are legally permitted to participate in real-money online gambling.
• You are not subject to any self-exclusion, cooling-off period, or account restriction imposed by zenbet or any other licensed gaming operator or regulatory body.
• You are not acting on behalf of, or depositing funds for, any third party.
• You are not an employee, director, officer, agent, or family member of an employee or director of zenbet or any of its affiliates, game providers, or software vendors, where such participation would create a conflict of interest.

zenbet reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation upon request may result in the suspension or closure of your Account and the withholding of any pending withdrawals pending identity verification.

Each Player may register one (1) Account only on zenbet. The creation of multiple Accounts by a single individual — whether using different mobile numbers, email addresses, devices, or IP addresses — is strictly prohibited and constitutes grounds for the immediate suspension and forfeiture of all associated accounts and balances.

4.1 Registration Information

During registration, you are required to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, Philippine mobile number, and a valid email address. You agree to update this information promptly if it changes.

4.2 KYC Verification

zenbet implements a Know Your Customer (KYC) process in compliance with applicable anti-money-laundering (AML) regulations and PAGCOR requirements. Before you may make your first withdrawal, and at any time zenbet deems necessary, you may be required to submit copies of:

• A valid Philippine government-issued photo ID (e.g., PhilSys National ID, SSS/UMID card, Passport, PRC ID, Driver's License, Voter's ID)
• A recent utility bill, bank statement, or other document confirming your residential address
• A selfie photograph holding your submitted ID, if requested
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your GCash profile showing your registered name)

Accounts that fail to complete KYC verification within the timeframe specified by zenbet may have withdrawal functionality suspended until verification is completed. Deposits and gameplay are generally unaffected during a pending KYC review, though zenbet reserves the right to restrict any account function pending verification.

You are solely responsible for maintaining the confidentiality and security of your zenbet login credentials, including your username, password, and any two-factor authentication (2FA) codes associated with your Account. zenbet will never ask you for your password by email, SMS, chat, or any other channel.

You agree to notify zenbet immediately upon discovering or suspecting any unauthorized access to or use of your Account. zenbet will not be liable for any loss or damage arising from your failure to maintain the security of your login credentials.

zenbet strongly recommends that all players enable SMS-based 2FA on their Account, use a password unique to zenbet that is not shared with any other service, and log out of their Account after each session when using shared devices.

All deposits to your zenbet Account must be made through the approved payment methods displayed in the Cashier section of the Platform. Approved payment methods include GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ, subject to availability. All transactions are denominated in Philippine Peso (PHP).

6.1 Minimum Deposit

The minimum deposit amount is ₱100 per transaction. zenbet does not charge a deposit fee on its side, though your payment provider may apply their own transaction fees.

6.2 Deposit Processing

GCash and Maya deposits are credited to your Account balance in real time upon confirmation by the payment provider. Bank transfer deposits via BPI, BDO, or Metrobank may take up to 30 minutes during banking hours. InstaPay transfers are credited within minutes on a 24/7 basis.

6.3 Fund Source

You confirm that all funds deposited into your zenbet Account are from legitimate sources and are not proceeds of any unlawful activity. zenbet reserves the right to request evidence of the source of funds for any deposit or series of deposits that triggers an AML alert under zenbet's internal compliance policies.

6.4 Third-Party Deposits

Deposits must be made from a payment account registered in your own name. Deposits from payment accounts belonging to third parties are prohibited and will be returned to the source account, net of any applicable fees. zenbet reserves the right to suspend accounts receiving third-party deposits pending investigation.

You may request a withdrawal of your Real Money Balance at any time, subject to the conditions set out in this section. Withdrawals are processed to the same payment method used for your most recent deposit wherever technically possible, consistent with AML best practices.

7.1 Minimum Withdrawal

The minimum withdrawal amount is ₱200 per transaction. There is no maximum withdrawal amount for standard players, subject to processing timeframes; high-value withdrawals may be processed in multiple tranches at zenbet's discretion.

7.2 Processing Times

• GCash / Maya: Typically 5 to 15 minutes from approval
• BPI / BDO / Metrobank: 1 to 3 hours during banking hours; next business day for requests submitted outside banking hours
• InstaPay / PesoNet: Within 1 hour on a 24/7 basis

7.3 KYC Requirement

No withdrawal will be processed until your Account has completed KYC verification to zenbet's satisfaction. This requirement applies to all players without exception, regardless of deposit method or account age.

7.4 Withdrawal of Bonus Funds

Bonus Balance funds may not be withdrawn directly. Only winnings derived from Bonus Balance funds — after satisfying the applicable wagering requirements — may be transferred to Real Money Balance and subsequently withdrawn, subject to any applicable withdrawal limits stated in the specific bonus terms.

zenbet may from time to time offer bonuses, free spins, cashback, reload promotions, and other incentive programs to eligible registered players. All such offers are subject to the specific terms and conditions published alongside each promotion, which form part of these Terms when a Player opts in to any offer.

General bonus conditions that apply unless a specific promotion states otherwise:

• Bonuses are available to players who have completed KYC verification and are in good standing.
• Each promotional offer is limited to one claim per player, per household, and per IP address unless stated otherwise.
• Wagering requirements must be completed within the time limit specified for each offer. Bonus funds that have not met wagering requirements by the expiry date will be forfeited automatically.
• zenbet reserves the right to void bonuses and related winnings if it suspects abuse, including but not limited to: exploitation of system errors, low-risk wagering strategies designed to avoid genuine risk while satisfying wagering requirements, or collusion with other players.
• Bonuses are provided in PHP and will be credited to the player's Bonus Balance, separate from their Real Money Balance.

All Games available on the zenbet Platform are governed by their own individual game rules, which are accessible within each game interface. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail in all matters of account management, financial transactions, and regulatory compliance; game-specific rules shall prevail for matters of gameplay mechanics and payouts.

9.1 Game Fairness

All random number generator (RNG) based games on the zenbet Platform use certified RNG systems. Live dealer games are conducted by professional dealers in studio environments under regulated conditions. Game outcomes are not influenced by player bet amounts, account history, or any other factor outside of the stated game rules and probabilities.

9.2 Malfunction and Technical Errors

In the event of a technical malfunction, disconnection, or system error that interrupts a Game session, zenbet will endeavor to restore the session to its state immediately prior to the interruption. If this is not technically possible, bets placed during the interrupted round will be refunded to the player's Real Money Balance. Winnings generated as a result of a malfunction or system error are void. zenbet's determination of malfunction and the appropriate resolution is final, subject to the dispute process described in these Terms.

9.3 Minimum and Maximum Bets

Each Game on the zenbet Platform has specified minimum and maximum bet limits, which are displayed within the game interface prior to play. These limits may vary by game type, table, and player tier. zenbet reserves the right to change game limits at any time without prior notice.

The following conduct is strictly prohibited on the zenbet Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of balances, and referral to relevant authorities:

• Registering more than one Account or assisting another person in registering a duplicate Account.
• Providing false, misleading, or fraudulent information during registration, KYC, or any communication with zenbet.
• Using the Platform if you are under 21 years of age.
• Depositing funds that are proceeds of unlawful activity, including money laundering.
• Exploiting software bugs, errors, or vulnerabilities in any Game or Platform system to gain an unfair advantage.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform in a manner not intended for human players.
• Colluding with other players to manipulate the outcome of any Game, particularly at live dealer tables.
• Engaging in any form of arbitrage, bonus abuse, or systematic exploitation of promotional terms that is contrary to the spirit of the offer.
• Engaging in charge-back fraud or disputing legitimate transactions with your payment provider without first raising the matter with zenbet support.
• Threatening, harassing, or abusing zenbet staff or other players through any communication channel.
• Accessing the Platform using a VPN, proxy server, or other tool to disguise your actual location for the purpose of circumventing geographic restrictions.

zenbet is committed to promoting safe and responsible gaming practices. We provide the following responsible gaming tools to all registered players, accessible from the Account Settings section of the Platform:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your Account.
• Loss Limits: Set limits on the maximum amount you can lose over a defined period before betting is paused.
• Session Time Reminders: Configure alerts that notify you of your total session duration at regular intervals.
• Cooling-Off Periods: Take a temporary break from the Platform for periods ranging from 24 hours to 30 days. Your Account will be inaccessible for the duration of the cooling-off period.
• Self-Exclusion: Permanently close your Account. Permanent self-exclusion requests are processed immediately and cannot be reversed once activated.

All responsible gaming tool activations take effect immediately upon your confirmation. Once a deposit limit, cooling-off period, or self-exclusion is in place, zenbet will not override it based on a request to remove or reduce it during the active restriction period. This is by design — these protections are meant to hold firm when you need them most.

If you believe you or someone close to you may be experiencing gambling-related harm, we encourage you to visit our Responsible Gaming page for more information, tools, and support resources, including contact details for PAGCOR's Player Protection helpline.

All content on the zenbet Platform — including but not limited to software, game designs, graphics, text, audio, video, trademarks, logos, and the zenbet brand identity — is the exclusive property of zenbet or its licensors and is protected by applicable copyright, trademark, and intellectual property laws of the Philippines and international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to copy, reproduce, redistribute, modify, reverse-engineer, or create derivative works based on any Platform content or software.

Any unauthorised use of zenbet's intellectual property is a violation of these Terms and may constitute an infringement of applicable law. zenbet will actively enforce its intellectual property rights.

To the fullest extent permitted by applicable law, zenbet's total aggregate liability to you for any claim arising out of or in connection with your use of the Platform, whether in contract, tort, negligence, or otherwise, shall not exceed the total amount of Real Money Balance held in your Account at the time the claim arose or the net deposits you made in the 30 days preceding the claim, whichever is lower.

zenbet shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages of any kind, including but not limited to loss of profits, loss of gaming opportunity, loss of data, or any other non-direct loss, even if zenbet has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits zenbet's liability for death or personal injury caused by zenbet's gross negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable Philippine law.

The zenbet Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted, error-free operation.

zenbet reserves the right to suspend, restrict, or permanently close your Account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms
• Provision of false or misleading information during registration or KYC
• Suspected fraud, money laundering, or other unlawful activity
• Failure to complete KYC verification within the required timeframe
• Conduct harmful to other players, zenbet staff, or the integrity of the Platform
• A court order, regulatory directive, or law enforcement instruction requiring restriction or closure
• Your own request for self-exclusion or Account closure

Upon Account closure, any verified Real Money Balance will be returned to you via your last used payment method after deducting any amounts owed to zenbet. Bonus Balance funds are non-refundable upon Account closure. If the Account is suspended due to suspected fraud or AML concerns, funds will be held pending resolution of the investigation.

You may close your Account voluntarily at any time by contacting zenbet support at [email protected] with your Account details and a closure request. Voluntary closure requests are processed within 1 business day.

zenbet reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes to these Terms will be communicated to registered players via the email address on file or by a prominent notice on the Platform, at least 7 calendar days before the revised Terms take effect, except where changes are required urgently by law or regulatory directive.

The most current version of these Terms will always be accessible on this page with the effective date clearly displayed at the top of the document. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your Account before the effective date of the amendment.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms or the Player's use of the zenbet Platform shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first raise any complaint or dispute with zenbet's support team. zenbet undertakes to investigate and respond to all player complaints within 5 business days. Where a complaint concerns a game outcome or technical matter, zenbet may involve the relevant game provider in the investigation.

If a complaint cannot be resolved through direct communication with zenbet, you may escalate the matter to PAGCOR's Player Dispute Resolution unit in accordance with PAGCOR's applicable regulations and procedures.

For any questions, complaints, or concerns regarding these Terms and Conditions, or to request Account closure or exercise any other right described in these Terms, please contact the zenbet support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 8:00 AM – 11:00 PM PHT, daily including weekends and holidays

Please include your registered Account username and a brief description of your query or complaint when contacting support. zenbet will acknowledge all support requests within 24 hours and endeavor to resolve them within 3 to 5 business days depending on the nature of the matter.