zenbet Privacy Policy

zenbet ("we," "us," "our") is committed to protecting the privacy and security of the personal information provided to us by players who access and use the zenbet platform at zenbet.cam. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have regarding your data.

This Privacy Policy applies to all individuals who visit the zenbet website, register an account, or use any of our services. By using the zenbet platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the zenbet platform as a whole. Where terms are not defined in this Privacy Policy, they carry the meaning given to them in the Terms and Conditions.

For the purposes of applicable data protection laws in the Philippines, zenbet is the data controller responsible for the personal information collected through the zenbet platform. This means zenbet determines the purposes for which and the manner in which your personal data is processed.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you may contact our Data Protection team at the contact details provided in Section 15 of this Policy.

zenbet collects and processes several categories of personal data in order to provide, operate, and improve the services offered through the platform. The types of information we collect include:

3.1 Information You Provide Directly

• Account Registration Data: When you create a zenbet account, we collect your full legal name, date of birth, email address, Philippine mobile phone number, chosen username, and password.
• Identity Verification Documents: As part of our Know Your Customer (KYC) process, we collect copies of government-issued identification (such as PhilSys National ID, SSS/UMID card, Passport, Driver's License, or Voter's ID), proof of address documents, and selfie photographs holding your ID.
• Payment Information: We collect payment method details including your GCash mobile number, Maya account details, bank account information (for BPI, BDO, Metrobank transfers), and transaction histories related to deposits and withdrawals on the platform.
• Communications: Any information you provide when you contact zenbet support, including the content of your messages, email correspondence, and live chat transcripts.
• Responsible Gaming Settings: Your chosen deposit limits, loss limits, session time preferences, cooling-off periods, and self-exclusion requests.

3.2 Information Collected Automatically

• Device and Connection Data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and time zone settings.
• Usage Data: Pages and features you access on the zenbet platform, games you play, bet amounts and frequencies, session duration, time stamps, clickstream data, and referring/exit pages.
• Location Data: General geographic location inferred from your IP address to verify that you are accessing the platform from within the Philippines or another jurisdiction where zenbet services are legally available.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies as described in Section 9 of this Policy.

3.3 Information from Third Parties

• KYC Verification Providers: Information obtained from third-party identity verification services to confirm your age, identity, and address.
• Payment Processors: Transaction confirmations, payment method validation, and fraud screening results from GCash, Maya, and banking partners.
• Game Providers: Gameplay data, game outcomes, and technical logs provided by third-party software providers whose games are integrated into the zenbet platform.

zenbet uses the personal information we collect for the following purposes:

• Account Management: To create and maintain your zenbet account, authenticate your identity when you log in, and provide customer support.
• Age and Identity Verification: To verify that you are at least 21 years of age and are who you claim to be, as required by PAGCOR regulations and applicable law.
• Transaction Processing: To process your deposits, withdrawals, and in-game transactions; to maintain accurate account balances; and to generate transaction receipts and financial records.
• Game Provision: To enable you to access and play games on the zenbet platform, to record game outcomes, and to calculate and credit winnings to your account.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, collusion, bonus abuse, multiple account creation, and other violations of our Terms and Conditions.
• Regulatory Compliance: To comply with legal obligations imposed by PAGCOR, anti-money-laundering (AML) laws, responsible gaming regulations, and other applicable Philippine laws.
• Responsible Gaming: To implement and enforce deposit limits, loss limits, session time alerts, cooling-off periods, and self-exclusion requests that you have activated on your account.
• Marketing and Promotions: To send you information about new games, bonuses, promotions, and platform updates where you have consented to receive such communications or where permitted by law.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, conduct testing, and improve the design, functionality, and performance of the zenbet platform.
• Legal and Dispute Resolution: To enforce our Terms and Conditions, resolve disputes with players, respond to legal process, and cooperate with law enforcement investigations.

zenbet processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfill our obligations to you under the Terms and Conditions — including account creation, payment processing, game provision, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML obligations, KYC verification mandates, and tax reporting duties.
• Legitimate Interests: Processing carried out for zenbet's legitimate business interests, including fraud prevention, platform security, abuse detection, and internal analytics — provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

zenbet does not sell, rent, or trade your personal information to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Service Providers

We engage carefully selected third-party service providers who assist in operating the zenbet platform. These include payment processors (GCash, Maya, BPI, BDO, Metrobank, and others), KYC and identity verification vendors, game software providers, cloud hosting and infrastructure providers, cybersecurity and fraud detection services, and customer support platform operators. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide and prohibit any independent use of your information.

6.2 Regulatory and Law Enforcement Authorities

zenbet may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), Philippine law enforcement agencies, or other government authorities where required to do so by law, court order, or regulatory directive. We will only disclose the minimum information necessary to satisfy the legal requirement.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of zenbet's business or assets, your personal information may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy protections that will apply to your data under the new ownership before the transfer takes effect.

6.4 Consent-Based Sharing

zenbet will not share your personal data with any other third party beyond those described above without your explicit prior consent.

zenbet implements a comprehensive set of technical and organizational security measures designed to protect your personal information against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Encryption: All data transmitted between your device and the zenbet platform is encrypted using 256-bit SSL/TLS protocols. You can verify this by looking for the padlock icon and "https://" in your browser's address bar.
• At-Rest Encryption: Personal data, KYC documents, and financial records stored in zenbet's databases are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to zenbet employees and contractors who have a legitimate need to access it for their job function. All access is logged and subject to audit review.
• Two-Factor Authentication: zenbet encourages all players to enable SMS-based two-factor authentication on their accounts. Internal staff systems require mandatory 2FA for all access to production data.
• Regular Security Audits: zenbet conducts regular penetration testing and security assessments of the platform and its infrastructure.
• Incident Response: zenbet maintains a formal data breach response procedure. In the event of a security breach affecting your personal data, we will notify you and the National Privacy Commission in accordance with applicable law and within the required timeframes.

While zenbet takes these measures seriously, no online platform can guarantee absolute security. We encourage you to take steps to protect your own account, including using a strong, unique password and keeping your login credentials confidential.

zenbet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

The following general retention periods apply:

• Active Account Data: Retained for the duration of your account registration and for a period of five (5) years following account closure, in compliance with PAGCOR requirements and applicable AML regulations.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, as required by anti-money-laundering laws.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years following the transaction date, for regulatory and audit purposes.
• Customer Support Correspondence: Retained for three (3) years from the date of the last interaction, to facilitate dispute resolution and quality assurance review.
• Marketing Consent Records: Retained for as long as you maintain your consent, plus a reasonable period thereafter sufficient to demonstrate compliance in the event of a complaint or inquiry.
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to prevent inadvertent re-registration by excluded players.

Upon expiry of the applicable retention period, personal data will be securely and permanently deleted or anonymized such that it can no longer be associated with any individual.

The zenbet platform uses cookies and similar tracking technologies to improve functionality, analyze usage, and where applicable, deliver relevant content. A cookie is a small text file placed on your device by a website you visit. It allows the website to remember your actions and preferences over a period of time.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the zenbet platform to function correctly. They enable core features such as session management, login authentication, account balance display, and security monitoring. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: These cookies remember your preferences and settings on the platform, such as your chosen language, responsible gaming limit settings, and game lobby preferences, to provide a more personalized experience.
• Analytics Cookies: These cookies collect anonymized information about how players use the zenbet platform — which pages are visited, how long sessions last, and which features are used most frequently. This data helps us improve the platform over time.
• Security and Fraud Prevention Cookies: These cookies assist zenbet in detecting abnormal activity, identifying potential fraud, and verifying that you are a legitimate human user rather than an automated script.

9.2 Managing Cookies

You may manage your cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies. However, disabling strictly necessary cookies will impair or prevent your ability to use the zenbet platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

Under the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its implementing rules, you have the following rights with respect to your personal data held by zenbet:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, stored, and shared. This Privacy Policy is our primary means of fulfilling this obligation.
• Right of Access: You have the right to request a copy of the personal data zenbet holds about you, along with information about how it is used. We will respond to verified access requests within 7 business days.
• Right to Rectification: If any personal data zenbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account registration details, you may update certain information directly in your Account Settings; for KYC documents, contact support.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to zenbet's legal retention obligations. Data required to be retained under AML laws, PAGCOR regulations, or for active legal proceedings cannot be erased until the applicable retention period expires.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though zenbet may be entitled to continue processing if it demonstrates compelling legitimate grounds.
• Right to Data Portability: Where technically feasible and where processing is based on consent or contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted to another data controller where requested.
• Right to Withdraw Consent: Where zenbet processes your data on the basis of consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Lodge a Complaint: If you believe zenbet has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact zenbet's data protection team using the contact details in Section 15. We will verify your identity before processing any privacy rights request and respond within the timeframes required by applicable law.

With your consent, zenbet may send you marketing communications about new games, promotions, bonuses, platform updates, and other offers relevant to your use of the zenbet platform. Marketing communications are sent via email and SMS to the contact details registered on your account.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email from zenbet;
• Replying "STOP" to any marketing SMS from zenbet;
• Updating your communication preferences in the Notifications section of your Account Settings; or
• Contacting zenbet support and requesting removal from all marketing communications.

Please note that opting out of marketing communications does not affect the delivery of transactional messages related to your account — such as deposit confirmations, withdrawal notifications, security alerts, and account status updates — which are sent as part of our service obligations and are not subject to marketing opt-out requests.

The zenbet platform is strictly for persons aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. zenbet does not knowingly collect personal data from individuals under the age of 21.

If zenbet becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data without undue delay, and take any additional steps required by law. If you believe a minor has registered on the zenbet platform, please contact us immediately at [email protected] so we can investigate and act promptly.

In operating the zenbet platform, some of your personal data may be processed by our service providers outside of the Philippines — for example, cloud infrastructure providers or game software companies whose servers may be located in other countries in Asia or elsewhere.

Where such international transfers occur, zenbet takes steps to ensure that your personal data receives an adequate level of protection consistent with Philippine data protection law. These steps include entering into data processing agreements that incorporate standard contractual clauses, and conducting due diligence on the data protection practices of any service provider that handles Philippine player data outside the country.

By using the zenbet platform and agreeing to this Privacy Policy, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the operation of zenbet's services, subject to the protections described in this section.

zenbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. The most current version of the Privacy Policy will always be available on this page, with the effective date clearly indicated at the top of the document.

Where changes to this Privacy Policy are material — meaning they significantly affect how your data is collected, used, or shared — zenbet will notify registered players by email to the address on their account, or by a prominent notice on the platform, at least 7 days before the revised Policy takes effect.

Your continued use of the zenbet platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with the revised Privacy Policy, you should cease using the platform and may request account closure as described in the Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way zenbet processes your personal data, please contact us through the following channel:

• Email: [email protected]
• Support Hours: 8:00 AM – 11:00 PM PHT, daily including weekends
• Subject Line: Please use "Privacy Request – [Your Username]" for data-related inquiries so your message is routed to our Data Protection team promptly.

zenbet will acknowledge all privacy-related requests within 24 hours and endeavor to resolve them within the timeframes prescribed by the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

If you are not satisfied with zenbet's response to a privacy complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines (NPC), which is the independent regulatory authority responsible for enforcing the Data Privacy Act. Details on how to file a complaint with the NPC are available on the NPC's official website.